OSQS utilizes a Total Quality Management approach for each client project. The process begins with a thorough understanding of our client’s goals and objectives. To accomplish this, a US licensed attorney works closely with the client to understand the project requirements and parameters. After consultation with the client, OSQS allocates the proper mix and number of resources to ensure that the client’s specifications, budget requirements and deadlines are met. The assigned project team leverages the optimal combination of technology and manpower to ensure the complete success of the job. Third, the client’s project is managed by at least one supervising attorney who has an average of five years experience collaborating on large-scale document reviews and litigation and transactional assignments. Fourth, all work product is subjected to a rigorous, multi-tiered quality control process following Six Sigma and Kaizen guidelines and procedures. Fifth, the ultimate work product is approved by the supervising attorney and sent to the client for final approval.
Highlights of OSQS Policies and Processes include:
- Conflicts checks are performed for all clients and projects and involve the cross-referencing of 10 different case-related factors
- Strict, multi-level QA & QC reviews of OSQS work product are performed utilizing Six Sigma and Kaizen protocols
- Close collaboration between clients, US-supervising attorney(s) and off-shore project managers, including daily access if needed
- Secure remote access to client, third-party and/or OSQS hosted solutions
- 24/7 staffing capabilities for time-sensitive and urgent projects
- Utilization of industry best practices and standards
- 24-hour project tracking system capabilities
- Flexible production media output
- ISO 9001-Certified policies and procedures
